
Tired of lesson plans that just scratch the surface? Dive deep with “The Conflict Iceberg,” a ready-to-use lesson that moves students beyond blaming people and teaches them to fix the real systems underneath disputes.
Inspired by Liz Kislik’s powerful TEDx talk, “Why there’s so much conflict at work and what you can do to fix it,” this isn’t your typical “communication skills” lesson. It’s a masterclass in systemic thinking.
Your students will:
- Hone their listening comprehension skills by analyzing key segments of the original TEDx Talk.
- Analyze conflicts using the powerful “Iceberg Model” to uncover hidden structural causes.
- Apply a practical 5-Step Framework to diagnose and resolve persistent issues in any organization.
- Practice innovative habits like Lizard Listening and the Evil-Logic Check to de-escalate tension and foster productive dialogue.
This lesson transforms students from passive observers into strategic problem-solvers, equipping them with the critical thinking and analytical skills to tackle conflict confidently in any environment – be it the workplace, university, or their community.
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Don’t just manage conflict – teach your students to solve it from the inside out!

